Client Services

Your guests are our guests

You may be a personal assistant booking accommodation for your boss, you may be in HR looking to arrange a team-building getaway, or you may be managing a project that requires your team to stay in London for a while. Whatever your circumstances and your luxury serviced accommodation needs, we can cater for them.

Dedicated Account Manager
A single point of contact to best serve our clients’ needs

Dedicated Client Reservations Team
Tailored packages can be created to suit any reservation requirements

Easy Booking
A simple booking procedure with no long contracts to read

Flexible Payment Options
Discounts are available for non-refundable rates

Flexible Cancellation Options
No-hassle cancellation, whatever the reason

Outstanding Value for Money
We may not be the cheapest but we are certainly worth the money, thanks to the high quality of accommodation and service we provide

Tailored Reporting
However you need your booking information documented, we’ll do it

Full Range of Guest Services
With our comprehensive list of services, we do everything we can to keep our guests happy during their stay

Dedicated Account Manager

Each client is assigned an account manager, who will be your single point of contact, and who will get to understand the needs of your business. They will always be available to resolve any issues that may arise, plus regular review meetings can be arranged to discuss upcoming requirements. Through this dedicated account manager, competitive corporate rates will always be offered.

Dedicated Client Reservations Team

Our friendly and approachable Client Reservations team can implement tailored pricing and cancellation-policy packages to suit your wishes. A dedicated team member who understands the ins and outs of your business needs can assist you in all your reservation requirements.

Easy Booking

We have made it as easy as possible for our clients to book with us – whether that’s via our website, by email or by phone. There are flexible payment options and a simple cancellation procedure should you need to reconsider, or cancel due to COVID-19. Best of all, there’s no long contract to wade through.

Flexible Payment Options

Payment can be made via bank transfer or credit/debit card. If you’d like to save some money, discounts are available for non-refundable rates.

Flexible Cancellation Options

Depending on our clients’ circumstances, our cancellation policy can be adapted to suit you. We also have a flexible COVID-19 cancellation arrangement in place.

Outstanding Value
for Money

Whilst we don’t offer the cheapest rate in the luxury serviced-accommodation market, given the quality of our residences and the excellent service provided, it’s remarkable value for money. As with everything in life, you get what you pay for.

Tailored Reporting

We understand that some clients need to have the details of their bookings and guests reported in a certain way and at a certain time. This is something that we can tailor to suit your specific requirements.

Full Range of Guest Services

It should be clear to see that what we offer is far more inclusive than the majority of other serviced accommodation available. As a host, we understand what turns a ‘stay’ into an ‘experience’ and we provide a comprehensive range of services for our guests. As someone who’s arranged this accommodation, perhaps for your own clients, the last thing you need is to find that your guest is staying in a place where there are issues to be resolved. Unhappy guests are less productive at work, so it really benefits everybody if we keep up our end of the bargain.