We can’t wait to welcome you
When it comes to luxury serviced apartments and houses in London, we are the best in the business. If you value exceptional service with a side of warm hospitality, you mustn’t settle for anything less than Portico Residences.
Complimentary Guest Services
Either supplied upfront or available on request, these are all included in the rate.
Nutri bullets
Meet and greet upon arrival
High speed internet connection
Magazine of guest’s choice for longer stays
Toiletries
Portico Concierge
Wide range of TV channels
Branded bottled water
Welcome basket upon arrival
Coffee machine and capsules
Desks in apartments where possible
On request as follows:
Mobile phone chargers (on request)
Blenders (on request)
iPod dock (on request)
Bathrobes, slippers (on request)
PPE – gloves & masks (on request)
Guest Services Team
Our highly experienced, trained-to-a-tee team is passionate about hospitality and providing tremendous service. We are contactable via the phone or on email, and are also available to meet our guests in person.
Pre-Arrival
From the moment a booking is confirmed, our Guest Services team will be in touch with guests to plan your arrival and ensure everything runs smoothly. They will be ready and waiting to offer support with any aspect of the stay, such as an airport transfer, car hire or an orientation tour of the local area.
Meet on Arrival
Hospitality starts with a friendly welcome. As such, we will meet our guests on arrival, helping with any bags if required, and show you around your apartment to get you familiarised and settled in. Our service comes not just with a smile, but with an ear-to-ear beam. If, however, you’d rather we didn’t meet-and-greet, we can make the keys available on-site.
Welcome Packs
We want our guests to feel instantly welcome. Which is where our welcome packs come in. Not only will we go the extra mile for you… we’ll also go to the shops! Our welcome packs include a range of the basic groceries – enough to keep you going until you can make it to the supermarket – because an empty fridge and bare cupboards is certainly not the kind of reception our guests deserve. We can tailor welcome packs to specific requirements, so if there’s anything in particular you would like, please just ask and we can arrange it.
Housekeeping Service
We provide a full housekeeping service, which includes a top-to-bottom weekly clean (if you would like a more or less frequent service, just let us know when you book), fresh, high-quality bed linen and towels, and a restocking of quality toiletries. Being thorough is our forte and each member of our Housekeeping team is trained to work to meticulous cleaning standards with supreme attention to detail. They are also fully trained in COVID-19 cleaning and sanitising practices.
Maintenance Service
We hope that there will be no maintenance issues during our guests’ stays but, alas, sometimes it’s unavoidable if an unexpected matter in an apartment crops up. Our Property Maintenance team is continuously engaging in proactive maintenance to reduce the likelihood of a call-out but, rest assured, if they are required while you’re in residence, they will be quick to respond and quick to resolve the issue. They are thorough, reliable and professional.
Portico Concierge
Our exclusive Portico Concierge service acts as your own PA, on hand to make your life easier and your stay more enjoyable. If there’s something extra you need, just ask and we’ll do whatever we can to fulfil your request. It could be work-related, like arranging a meeting room or sourcing a printer; or it could be more on the fun side, organising activities in the place you’re staying – a sightseeing walking tour perhaps, or a helicopter ride high above London. If you think it could take a while to organise, please give us a bit of notice so we can get it just right.
+44 (0)330 900 1 500
enquiries@porticoresidences.co.uk